Warranties

Galaxy Next Generation (G2) Limited Warranty

(Current Production Models. USA and Canada Only)

G2 warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Galaxy Next Generation will, at its sole option, repair or replace the product with a similar product. Replacement Products or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of time remaining on the customer’s original limited warranty. Galaxy Next Generation provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components.

How long the warranty is effective:

Interact

• G2 Interactive Flat Panels carry a five (5) year limited warranty for parts, labor and LCD backlight from the purchase date. In order to receive warranty service, proof of purchase of the Galaxy Next Generation product is required. To obtain warranty service, please contact G2 Customer Support.
• G2 Interactive Flat Panels are warranted with our LCD Pixel Performance Guarantee. Through this limited warranty, you are guaranteed high-quality screen performance with no more than the following improperly operating pixels, depending on the native panel resolutions.

1. Panels with resolution smaller than 3840×2160: Three (3) improperly operating pixels and no more than two (2) bright or two (2) dark pixels.
2. Panels with resolution 3840×2160 or higher: Eight (8) improperly operating pixels and no more than five (5) bright or five (5) dark pixels.

• G2 Panel Fixed Wall Mounts and Brackets are warranted for one (1) year for parts and labor.
• G2 OPS (Open Pluggable Specifications) are warranted for one (1) year for parts and labor.
• G2 Mobile Carts are warranted for one (1) year for parts and labor.

• G2 Video Walls and Accessories  are warranted for five (5) years for parts and labor.

Priority Notification Solutions

• G2 Cameras are warranted for five (5) years for parts and labor.

Galaxy Next Generation’s liability is limited to the cost of the repair or replacement of the product.

Galaxy Next Generation Shall Not Be Liable For:

• Damage to other property caused by any defects in the product.
• Damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of  goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
• Any other damages, whether incidental, consequential or otherwise.
• Any claim against the customer by any other party.

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

• Any product on which the serial number has been defaced, modified or removed.
• Damage, deterioration or malfunction resulting from:
  a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  b. Repair or attempted repair by anyone not authorized by Galaxy Next Generation.
  c. Damage to or loss of any programs, data or removable storage media.
  d. Software or data loss occurring during repair or replacement.
  e. Any damage of the product due to shipment.
  f. Removal or installation of the product.
  g. Causes external to the product, such as electric power fluctuations or failure.
  h. Use of supplies or parts not meeting Galaxy Next Generation’s specifications.
  i. Normal wear and tear.
  j. Failure of owner to perform periodic product maintenance as stated in User Guide.
  k. Any other cause which does not relate to a product defect.
  l. Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  m. Software – Any third-party software included with the product or installed by the customer.
  n. Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components
  o. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide.
  p. The Product sold and labeled as “AS IS”, “WITH ALL FAULTS” or similar disclaimer, including replacement of missing parts or accessories from those sales, or purchased through an unauthorized online seller.
  q. Removal, installation, and set-up service charges, including wall-mounting of product.